Slow things down, tell me your name and how much money you have
Defend yourself with your shoes,bag, belt, whatever you have
Concentrate on neck and hit them there
When you hear a gun shot, get down behind something, take two to three seconds, DON'T PLAY DEAD!! Escape cover to cover (behind trash can, etc), when getting shot at run zigzag and get rid of bright clothes, high heels, anything that can slow you from running!